Question 1

How does Version 8.0 prevent update crashes?

Accepted Answer

Before updating any plugin, theme, or WordPress core, Update Guard scans for PHP/WP floor mismatches, changelog breaking change keywords, and developer abandonment. After you update, it automatically verifies loopback response, error logs, and cron integrity.

Question 2

How does Troubleshooting Mode work without taking my live site down?

Accepted Answer

Unlike standard troubleshooting plugins that put the entire site into maintenance or switch the live theme for everyone, phpinfo() WP isolates the debug session to your specific admin login. Visitors and customers continue browsing your live store uninterrupted.

Question 3

Will the deep scanning slow down my server?

Accepted Answer

No. All scans run exclusively on-demand inside the admin dashboard with intelligent caching (transients + in-memory memoization) and async AJAX execution. Front-end page loads have 0.00ms overhead.

Question 4

Is there a free version?

Accepted Answer

Yes. The free version on WordPress.org includes the phpinfo viewer, .htaccess editor, extension list, activity log, PHP EOL Timeline, Troubleshooting Mode, PHP Compatibility Scanner, and a Config Grader summary. Pro adds the depth, one-click auto-fixes, SSL/headers monitors, and the white-label PDF audit reports.

Question 5

How is this different from WP Umbrella or ManageWP?

Accepted Answer

Those are external SaaS dashboards for monitoring many sites at once. phpinfo() WP Pro is an in-admin plugin that lives on the site itself - no external account, no per-site monthly fee, no remote agent. Pick this if you want depth on each individual site and a portable PDF report.

Question 6

Does the Pro license phone home?

Accepted Answer

Once per week, the plugin pings our server with your license key and site URL to confirm the key is still valid. Nothing else is sent. No analytics, no site contents. If our server is unreachable, the plugin keeps working for 14 days, then asks you to re-activate.

Question 7

What happens after my year is up?

Accepted Answer

You keep the version you have, with all features unlocked. You stop getting updates and support unless you renew. We email a renewal reminder 14 days before expiry. Lifetime owners never expire.

Question 8

Can I move my license between sites?

Accepted Answer

Yes. Deactivate on the old site (one click) and activate on the new one. The Single Site license can be re-assigned freely. Unlimited and Lifetime work on as many sites as you want, simultaneously.

Question 9

Refund policy?

Accepted Answer

14 days, no questions asked. Email support@phpinfowp.com with your order number and we will refund within 1-2 business days.

Question 10

Server requirements?

Accepted Answer

WordPress 5.9+ and PHP 8.0+ (PHP 8.2 or newer recommended). PHP 7.4 reached end-of-life in November 2022 and is no longer supported. Some hosts disable certain PHP functions used by the plugin - if a feature shows as unavailable, contact your host.

Direct developer support. How can we help?

Direct Engineering Inbox

Send a Message

Quick Help & Topic Templates

Report a Bug

Feature Request

Billing & Refunds

Community Forum